Outsource Gorgias Customer Support to our trained Shopify eCommerce Customer Service Agents
Our outsourced customer support service, built exclusively for high-growth eCommerce brands on Shopify and Gorgias, transforms your customer interactions into a powerful engine for revenue and retention. We are the specialized customer support agency that doesn’t just manage your tickets—we help you scale.
Ambitious Gorgias & Shopify brands like yours work with us
Why Outsource Customer Support to Artikuno?
When you’re choosing a partner for customer service outsourcing, you need more than a generic call center. You need a team of specialists who understand the nuances of eCommerce. That’s our core expertise. We live and breathe Shopify and Gorgias, and we deliver results.
+240% Average Client ROI: We don’t just save you money; we make you money.
-55% Decrease in First Response Time: Faster responses mean happier customers.
+64% Increase in Resolution Rate: We solve problems on the first contact.
+16% Increase in Customer Satisfaction (CSAT): We create brand advocates.
The Artikuno Support Difference: More Than Just an Agency
We are a Good Fit for Gorgias + Shopify Stores
This is a complete, “done-for-you” service for Shopify brands that want to unlock the full power of Gorgias without the management overhead. We solve the core problems of high support costs, missed sales opportunities, and the time drain of managing a support team. We provide the platform experts and the strategy to turn your customer service into a high-performance growth channel.
Universal Applicability
This service is perfect for any Shopify store owner who wants to outsource their entire customer support operation to a team of specialists. If you want to reduce costs, increase sales from support, and free up your time to focus on your brand, this is the solution.
Estimated Delivery Timeframe
Full setup and launch in 5-7 business days, followed by ongoing daily management.
What Is Included in the Service
Turn Support into Sales: We don’t just answer tickets; we generate revenue. Our agents are trained to use proactive chat, personalized recommendations, and upselling techniques to convert shoppers and increase your average order value. We track every dollar earned from support to prove your ROI.
Slash Costs with Expert Automation: We immediately cut your workload by implementing and managing AI that can automatically resolve up to 60% of common questions like “Where is my order?”. This saves you the cost of hiring additional staff and frees up agents for high-value conversations.
Deliver World-Class Omnichannel Support: We unify your email, live chat, and social media (Facebook & Instagram) into one seamless system. Your customers get fast, consistent, and personalized support on every channel, boosting satisfaction and loyalty.
Complete, Hands-Off Management: We handle everything from the initial setup and deep Shopify integration to the daily management of the platform and agents. Our team acts as a seamless extension of your brand, equipped with all the customer data needed to resolve issues instantly.
Our Proven Process for Outsourcing Customer Service
Our approach is built on a strategic partnership. We become a seamless extension of your team, dedicated to flawless execution and measurable growth.
Phase 1: Deep Dive & Brand Immersion
We begin by immersing ourselves in your brand. We learn your products, your voice, and your goals to ensure every customer interaction is authentic and on-brand. This is the foundation of our online customer care service.
Phase 2: Gorgias Architecture & Automation
Next, we build and optimize your Gorgias helpdesk for peak performance. We implement powerful AI and automation rules designed to instantly resolve up to 60% of repetitive inquiries, slashing your ticket volume from day one.
Phase 3: Expert Agent Management & Execution
Your support is handled by our dedicated team of highly trained Gorgias specialists. They manage everything from complex customer issues to proactive sales conversations, providing world-class service across all your channels.
Phase 4: Continuous Optimization & Reporting
We provide transparent, data-driven reports that track key performance metrics and, most importantly, the revenue generated from our support activities. We constantly refine our strategy to drive even better results.
Our Transparent Pricing
Ticket-Based Support
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Ready to Transform Your Customer Support?
Stop drowning in support tickets and start driving predictable growth. Let’s talk about how our specialized customer support outsourcing services can turn your biggest cost center into your most valuable asset.
You have questions? We have answers!
Why should I choose customer service outsourcing over hiring an in-house team?
Outsourcing to a specialized agency like ours gives you immediate access to a team of experts, advanced technology, and proven strategies without the high costs and time commitment of recruiting, training, and managing an internal department. You get better results, faster, and often for a lower total cost.
How do you ensure your agents match our brand's voice and tone?
Our onboarding process is a deep, collaborative immersion into your brand. We study your guidelines, past customer interactions, and company values to create a comprehensive “brand bible” for our agents. We then conduct rigorous, ongoing quality assurance to ensure every single message is perfectly on-brand.
What makes Artikuno a better choice than other customer support outsourcing companies?
Our unwavering focus. We are not a jack-of-all-trades BPO. We are masters of one specific craft: driving growth for Shopify brands through the Gorgias platform. This specialization allows us to deliver a level of expertise and results that generalist agencies simply cannot match.
How quickly will I see results after I outsource customer support to you?
Our clients typically see a dramatic decrease in response times and a significant increase in automation within the first 1-2 weeks. Measurable revenue impact from support activities and a clear, positive ROI often become evident within the first 30-60 days.