FOR SHOPIFY STORES OVER $50K/MO
Your Global Customer Support Partner
We provide expert, multilingual agents and build powerful Gorgias support systems so you can focus on growing your Shopify store.
- Vetted agents fluent in 36+ languages
- Full management of your Customer Service department
Trusted by the next wave of category-defining brands
Have You Hit The Scaling Ceiling?
Your store’s growth is accelerating, but your customer service is starting to crack. This is the critical moment where ad-hoc support fails and a strategic system becomes essential. Does this sound familiar?
You're buried in tickets
Endless hiring, same problems
Hiring, training, and managing individual agents has become a slow, expensive, and inefficient distraction. Finding reliable, multilingual talent feels impossible, and the time you invest rarely pays off in the quality you need.
Expansion puts reputation at risk
Untapped potential
From Chaos to Clarity: The Artikuno Method™
Your store’s growth is accelerating, but your customer service is starting to crack. This is the critical moment where ad-hoc support fails and a strategic system becomes essential. Does this sound familiar?
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Strategic Audit & Blueprint
We start with a deep-dive consultation to understand your brand, goals, and pain points. We then deliver a strategic blueprint for your entire CX operation.
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Automation & Knowledge Base Setup
Our experts build and configure your Gorgias stack, implementing powerful automations and workflows designed for efficiency and revenue generation.
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Vetted Agent Training & Onboarding
We handpick the best multilingual agents for your brand from our global talent pool. They are rigorously trained on your specific SOPs, brand voice, and culture.
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Full System Launch
With the tech built and the team trained, we go live. Your new, fully-managed CX department begins handling all customer interactions seamlessly.
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24/7 Customer Support Operation
Your customers receive fast, world-class support around the clock, in over 36 languages. We manage the team, the quality, and the performance so you don't have to.
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Continuous KPI Monitoring & Growth
You receive clear, regular reports that connect our performance to your bottom line. We work with you as a strategic partner to continuously optimize and drive growth.
The Three Pillars of a Profitable Customer Support
We don’t offer disconnected services. We deliver a single, integrated system built on three strategic capabilities. Together, they transform your support operations from a reactive cost center into a predictable engine for revenue and retention.
Customer Support Systems
Revenue-Centric Automation
We transform your support from a cost center into a sales channel. Our team builds and manages proactive automations in Gorgias to recover abandoned carts, engage customers, and create personalized experiences that drive revenue 24/7.
Human Intelligence Layer
We provide the most important part of any world-class customer support: the people. You get a dedicated team of our vetted, multilingual agents (fluent in 36+ languages) who are rigorously trained on your brand. We handle all the hiring, training, and QA, giving you an expert team without the management headache.
Real Results For Scaling Brands
“Artikuno has made it super easy for me to focus on things that move the needle in my business. I think they’re a great investment, I would definitely recommend them.”
– Aditya Bandodker, Founder @ The Love Blanket
• Challenge: Support couldn’t keep up with scale, leading to slow responses and missed conversations.
• Solution: Unified all channels, deployed an AI bot, and provided Customer Support specialists for management.
Simple Pricing for a Complete Solution
Every great structure begins with a blueprint. Our engagement starts with a one-time, comprehensive deep dive into your business. We audit your current Customer Service (Gorgias), analyze your tech stack, and deliver a detailed strategic roadmap with actionable steps to turn your support into a growth engine.
Essential
For small to mid-size stores needing reliable, high-quality support to free up their time.
- Vetted, Dedicated Agents
- Up to 1.500 tickets / mo
- 24/7 Email & Chat Support
- Gorgias Helpdesk Management
- 36+ Languages Covered
- Monthly Performance Reports
Growth
For large stores ready to turn their customer support into a revenue-driving channel.
- Everything in Essential, plus:
- Up to 3.000 tickets / mo
- Social Media Engagement
- Klaviyo Automations
- Ongoing Quality Assurance
- Weekly Strategy & Reporting Calls
Enterprise
For established brands that want to completely outsource their entire customer experience function.
- Everything in Growth, plus:
- Up to 20.000 tickets / mo
- 24/7 Phone Support
- Dedicated Team Lead
- Dedicated CX Strategist
- Custom Integrations & Workflows
Ready to Build Your Growth Engine?
Stop letting customer service be a cost center. Let’s architect it into your most valuable asset. Schedule your free, no-obligation consultation directly below.
Fluent in 36+ Languages. Available in Every Time Zone.
You have questions? We have answers!
How is this different from just hiring a freelance agent on Upwork?
When you hire a freelancer, you are the manager. You have to source, vet, train, and manage them, as well as build the operational framework for them to work within.
We eliminate all of that. We don’t just answer tickets. We architect your entire CX tech stack, build revenue-generating automations in Gorgias and Klaviyo, and deploy a fully-managed, vetted specialist who operates within our proven framework. You get a comprehensive solution that drives down response times and increases customer lifetime value, not just another employee to manage.
Will you work directly within our existing Gorgias account?
Yes, 100%. We integrate seamlessly into your existing tech stack.
You grant us access, and we work our magic directly within your accounts. This means you retain full ownership and have complete, real-time visibility into all your data and customer interactions. We act as expert operators and optimizers for the tools you already own, enhancing their power without disrupting your workflow. There is no “black box” with our service.
How do you measure the ROI of your service?
We measure ROI across three key areas, which we review with you on our weekly strategy calls:
– Efficiency & Cost Savings: We track metrics like First Response Time (FRT), Resolution Time, and the percentage of tickets handled by automation. Reducing these directly lowers your cost per interaction.
– Customer Satisfaction: We monitor your CSAT (Customer Satisfaction Score) to ensure the quality of service is strengthening your brand reputation and driving customer loyalty.
– Direct Revenue Generation: This is crucial. We track revenue from support-driven interactions, such as conversions from pre-sale chats and automated Klaviyo flows triggered by specific customer support events (e.g., a “positive feedback” follow-up).
What does the onboarding process look like?
Our onboarding is designed to be fast, thorough, and require minimal effort from your side. We do the heavy lifting.
– Discovery & Audit (Day 1): We start with our comprehensive audit to understand your brand, goals, and existing setup.
– Integration & Build (Day 2-4): Our team integrates with your accounts and builds out the custom workflows, automations, and reporting dashboards.
– Launch & Optimize (Day 5): Your dedicated specialist is deployed and we go live. From here, we begin our cycle of continuous optimization and weekly reporting.
Am I locked into a long-term contract?
No. We believe in earning your business every single month.
We operate on a flexible rolling monthly basis with a simple 30-day notice period. We don’t need to lock you into a long-term contract because we are confident that the results and peace of mind we deliver will make you want to stay. Our partnership is built on performance, not paperwork.
What does the monthly fee actually include?
Our monthly fee is an all-inclusive price for the complete service. It’s designed so you have one predictable fee for your entire customer experience operation. This includes:
– The full salary and benefits for your dedicated, vetted CX specialist.
– The strategic oversight and daily management of the agent and system.
– The initial CX audit, setup, and continuous optimization of your workflows.
– The build-out and maintenance of all revenue-generating automations.
– All weekly performance reporting and strategy calls.
The only thing not included are the license fees for your own software platforms (e.g., your Gorgias or Klaviyo subscription), which you continue to own and control directly.
What happens if I go over my plan's ticket limit for one month?
We understand that business volume fluctuates. You are not punished or forced into an immediate, expensive upgrade if you have a busy month due to a sale or seasonality.
We offer a flexible and transparent overage model. For any tickets that go beyond your plan’s monthly limit, you simply pay a flat per-ticket rate.
– Essential Plan Overage: €2.00 per additional ticket.
– Growth Plan Overage: €1.75 per additional ticket.
This gives you a predictable budget for normal months and a fair, “pay-as-you-grow” safety net for your busiest periods. If your ticket volume is consistently higher, we’ll proactively work with you to move to the next tier, as it would be more cost-effective for you.
Are there any setup fees, onboarding fees, or other hidden costs?
No. We believe in complete transparency. There are absolutely no setup fees, onboarding charges, or hidden costs of any kind.
Our one-time Strategic Gorgias Audit is €0, and the monthly price you see for our plans is the price you pay.
Which plan should I choose?
Here’s a simple guide to help you decide:
– Choose the Strategic Audit if: You’re not sure what you need and want a data-driven, expert analysis of your current support system before committing to a full partnership.
– Choose Essential CS if: You have consistent sales and your team is feeling overwhelmed by the daily volume of support tickets. You need to replace an ad-hoc or messy process with a stable, professional, and highly-efficient system.
– Choose Growth CX if: You are an established brand and want to transform your support from a cost center into a proactive revenue driver. This plan is for you if you’re focused on increasing Customer Lifetime Value (LTV) through advanced automations and engagement.
– Choose Enterprise CX if: You are a large-scale operation with complex needs, multiple brands, or require deep, custom API integrations and a dedicated, in-house strategic partner.
Why does the pricing say "from" and how is my final price determined?
That’s an important question. Your business isn’t one-size-fits-all, and we believe your strategic support shouldn’t be either. A single fixed price wouldn’t fairly reflect the unique needs of every brand.
The “from” price on our page is a transparent baseline. It represents our comprehensive service package for a standard setup, which typically includes support across core channels during business hours.
To determine your final price, we have a brief consultation call to understand a few key variables about your operation:
– The number of support channels you need (email, live chat, social media, etc.)
– Your required hours of coverage (e.g., standard business hours vs. 24/7)
– The number of languages your customers speak
– The general complexity of your products and customer inquiries
Following this short call, we provide you with a detailed proposal that includes a firm, fixed monthly price. There are no fluctuating bills or surprise fees… just a predictable investment for a solution perfectly tailored to your business needs.
